Privacy Policy

We collect information you provide directly, information generated by your activity, and information from service providers that help us operate the platform.

• Account details: name, email address, phone number, username, password, verification status, and profile data.
• Platform activity: posts, comments, likes, follows, followers, saved items, direct messages, notifications, and live chat interactions.
• Media and device data: photos, videos, live streams, camera and microphone permissions, device identifiers, operating system, browser details, and app performance metrics.
• Location information: approximate location if you enable location-based services or when required for safety and compliance.
• Creator and commerce information: virtual gift history, coin balances, creator earnings, payout details, and related verification information.
• Analytics and diagnostics: usage metrics, error reports, crash data, and Cloudflare Pages hosting logs for reliability.

We use your information to provide, improve, and protect INSTARS.

• Manage your account and profile using Supabase and Supabase Auth.
• Deliver messaging, notifications, likes, follows, and live chat experiences.
• Enable live streaming through LiveKit and media storage with Cloudinary.
• Prevent fraud, abuse, harassment, and policy violations.
• Improve the platform with analytics, reliability data, and product performance insights.
• Send service messages, security notices, and optional push notifications.

We do not sell personal information. We share information only as described here or when permitted by law.

• With service providers such as Supabase, Supabase Auth, Cloudinary, LiveKit, and Cloudflare Pages.
• With moderation and safety teams to investigate reports, enforce policies, remove content, and protect the community.
• With law enforcement or regulators when required by law or to protect the rights, safety, or property of users.
• With your consent or when you direct us to share information through a feature or integration.

Content you create or upload may be visible to others depending on your settings and the feature you use. This includes posts, comments, photos, videos, live streams, direct messages, and virtual gifts.

We may analyze content for safety, moderation, recommendations, and to improve platform performance.

We apply administrative, technical, and physical safeguards to protect your information. No system is perfect, but we continually monitor and improve our defenses.

We may review content, suspend accounts, remove material, or take other actions to enforce our policies. If you disagree with a decision, you may request an appeal through the support center.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information we hold.

• Update or delete your profile information.
• Adjust privacy, notification, and communication preferences.
• Request access to data we maintain about you.
• Request deletion of your account and stored information.

INSTARS is not intended for children under the age required by applicable law. If we discover that we have collected personal information from a child without appropriate consent, we will delete it when required.

We may update this Privacy Policy from time to time. We will post changes with a new effective date and, where appropriate, provide notice of material updates.

If you have questions about this Privacy Policy or our privacy practices, please visit the support center or use the contact options in your account settings.